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MyBooksDeals

Refund and Returns Policy

At MyBooksDeals.com, we prioritize customer satisfaction and aim to provide a smooth, transparent shopping experience. Please review our policies below.

Return Policy

  • We offer a 15-day return policy from the date you receive your order.

  • To qualify for a return, items must:

    • Be unopened, unused, and in original condition.

    • Be packed in the original box (if available) and shipped back to the return address provided via email.

  • Returns are accepted only if the product is damaged or defective upon delivery.

  • Returns due to personal preferences (change of mind, wrong selection, etc.) are not accepted.

Important Notes

  • Shipping fees are non-refundable, except when we fail to meet our delivery commitments:

    • Speedy Delivery ($6.99)

    • Lightning Fast Delivery ($12.99)

  • Customers are responsible for return shipping costs.

  • Refunds are issued to the original payment method within 2–3 business days after the returned item is received and inspected.

Exchange Policy

You are eligible for an exchange if you receive:

  • A defective or damaged product, or

  • An incorrect item.

Exchange Process

  1. Contact customer service within 15 days of receiving your order.

  2. Repack the item securely (using original packaging if available) and ship it back via USPS to the provided return address.

  3. Once we receive and verify the item, a replacement will be shipped at no extra cost.

Bulk Orders

  • Exchanges are available only for items damaged during delivery.

  • Only the damaged quantity will be replaced, not the entire bulk order.

Non-Returnable Items

The following cannot be returned, refunded, or exchanged:

  • Any item that is counterfeit or does not match our listed product.

  • Stationery items, posters, frames, and packaging materials.

Refund Policy

  • If your return or exchange is approved, refunds are credited to the original payment method.

  • Refunds are processed within 2–3 business days after we receive and inspect the item.

Cancellation Policy

  • Orders may be canceled within 24 hours of placing the order.

  • After 24 hours, cancellations are not possible, and the return policy will apply.

  • To cancel, please contact our customer service immediately.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify customer service within 48 hours of delivery.

  • Provide images or proof of the issue to help us process your claim.

  • We will arrange a replacement or refund at no additional cost.

Customer Responsibilities

  • Ensure items are packed securely when returning to prevent damage in transit.

  • All returns/exchanges must be sent via USPS to the return address provided in your confirmation email.

Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact us:

📧 support@mybooksdeals.com

We aim to resolve all queries promptly and efficiently.